Haseena Saleh - Resume

Professional Summary

Dedicated and customer-focused IT professional with experience in technical support, quality assurance, and cloud solutions. AWS Certified Solutions Architect and Cloud Practitioner with hands-on experience in troubleshooting, issue resolution, and customer interaction. Proficient in providing technical solutions, documenting processes, and collaborating with cross-functional teams. Strong foundation in cloud computing, networking, and virtualized environments.

Skills

🔧 Technical Troubleshooting (AWS, Linux, Windows)
☁️ Cloud & Networking Concepts (HTTP, DNS, TCP/IP, OSI)
💻 Programming & Scripting (Python, Bash, UNIX Shell)
💬 Customer Communication & Issue Resolution
🏆 AWS Certified (Solutions Architect, Cloud Practitioner)

Professional Experience

💼

Customer Support Specialist

Billhighway – Remote | Mar 2023 – Present

Provided advanced troubleshooting via Salesforce
Assisted clients in resolving account-related problems
Collaborated with teams for process improvements
Created onboarding guides to improve support experience

🔍

Quality Assurance Associate

Impexium AMS – Remote | Aug 2022 – Mar 2023

Conducted QA testing and identified bugs
Collaborated with devs to improve software quality
Compiled QA reports for product improvement

🛠️

Technical Support Representative

Northern Virginia Community College – Annandale, VA | Jun 2019 – May 2021

Supported IT issues for students and staff
Managed data entry and ensured data integrity

Education

🎓

George Mason University

B.S. in Information Technology

Expected Spring 2025

🎓

Northern Virginia Community College

A.S. in Computer Science

2020

Certifications

🏆

AWS Certified Solutions Architect – Associate

2023

🏆

AWS Certified Cloud Practitioner

2022

Technical Skills

🛠️ Platforms & Tools

Salesforce
JIRA
Microsoft Office
AWS
Google Workspace

💻 Programming

Python
UNIX Shell
Bash

🌐 Networking

Routing
Firewalls
Traceroute
Dig
CURL